TESTING
RECRUITING PARTICIPANTS
Our target participant audience was individuals who either are active personal trainers or former personal trainers. When struggling to recruit current or former personal trainers, preference was given to individuals who are passionate about fitness. Ideally our participants trained more than 1 client at a time, trained a few times a week, and have an average to above average confidence in working with technology. We recruited participants by tapping into our individual networks of people who fit the above criteria. We then screened our participants with a few pretest questions to understand how well they fit our desired criteria.
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TESTING
Group 2 created our interactive mid-fi prototype in Axure. It consisted of several screens that we developed that we had different hypotheses about and needed to be tested by an ideal end user.
8 Mobile App screens were developed and 3 corresponding Smart Watch screens were developed. Our priority for this test was the Mobile App interface, as this is the interface the trainer is going to primarily be using. The clients are going to be the main users of the Smart Watch interface, but we did work to develop some so the context would be complete during the tests.
Participants went through 4 tasks after answering some basic demographic questions. All participants also completed a post session questionnaire
FINDINGS
Our keys to producing increased usability and creating a delightful experience are focusing on these categories as well as the following objectives:
Allowing the user the see the benefit early by improving information context/language
Managing interruptions and alerts through visual and language cues
Reducing cognitive load and visual noise by keeping simplicity as a goal
Within the UI Change Recommendations, our team has listed how ingesting the findings from the participant feedback can meet the challenge/opportunity objectives above.
HOME PAGE
(Navigation) Remove the Client List from the home page To avoid confusion with the adding users or starting class, shifting the client list into a navigation directory would reduce distraction and quick use need for a trainer
(Navigation) Changing the word “Sessions” to “Class” throughout - Maintaining consistent language and also the lingo of the trainer will make task simpler
(Navigation) Add ‘Clients' to the static navigation panel to provide easy access to client profiles/directory. Currently the only way to see a client profile to go through the class. Trainers during the study selected the “Client” on the screen often.
(Navigation) Create a specific navigation for when the trainer is running an active class that is more tailored to their needs
PRE PLAN WORKOUTS
(Information/Context) Changing text on pre-plan workout page from “Workouts” to “Current Workouts”
(Information/Context) Separating what is available to select vs what is already include with “Available Workouts”
(Functionality, Context) Update “Create Workout” to include the word “New” for clarity.
(Functionality, Context) Add context to help users understand that the “+” next to the workouts means to add a new workout plan for the client. Adding a label above the column such as “Update” or “Add Workout” may assist
TRAINING PLAN (CLASS SET-UP PAGES)
(Information / Context) Keeping the language simple - For example, changing “Set Class” to “Start” is a simple
(Information / Context) Add text labels with icons prior to user clicks
(Information / Context) Add a label that says “Check-in Clients”
(Information / Context / Navigation) To help users and also remain consistent in navigation, we need to add labeling for the “-” sign such as “remove from class” and reconsider the icon used for deleting/removing
ACTIVE SESSIONS (APP)
(Information / Context) Identify elapsed vs remaining time language
(Information / Context) Add color on whole card if client really needs attend instead of small color
(Functionality) Provide a way to add notes regarding client
ACTIVE SESSIONS (SMARTWATCH)
(Information / Context) Identify elapsed vs remaining time language
(Functionality, Information / Context) Add buttons to help identify what type of help is needed when clients send messages to the trainer from the smartwatch. Participants suggested phrases such as “Send Next Exercise”, “Help with Exercise”, “Emergency”. Our team will collaborate within the next iteration to determine how to shorten the phrases to align with the smartwatch dimensions, perhaps even using icons instead.
(Functionality) Give trainer view more response options, additional canned phrases may be necessary from trainers to clients including motivational.
(Functionality) Including the ability for the smartwatch to have a reset timer button to help both the trainer and client if needed
